Salesforce Administration, Business Analysis, Agile Methodology, Jira Administration, Agile Project Management, Java, Microsoft Office Suite, Github

Work Experience:

Booz Allen Hamilton                                                                        May 2023 – Present

  • Salesforce Senior Consultant - Lead Solutions Engineer
    • Serving as Salesforce Solutions Engineer and Salesforce Development Team Lead
    • Active Participation in project planning, LOE generation, troubleshooting, release support, team management with the Project Manager and Scrum Master, coordinated with Business Analysts and the business on the development and refinement of project requirements, continuous development of customer relationship with the Project Management team at the VA as well as directly with the business and end users
    • Facilitating project meetings as team lead to guide the project teams to customer success and quality delivery of project solutions
    • Coordinating and planning for current and future work with business users, project management, and project teams
    • Maintaining and customizing scopes such as users, profiles, groups, accounts, contacts, record types, custom objects, custom fields, picklists, page layout customizations, validation rules, and process automation with process builder and flows to support vital business functions for our customer
    • Preparing documentation for project deliverables and development tracking such as deployment plans, technical specification documents, and release component push logs
    • Maintaining and developing programmatic salesforce solutions using Apex code

Booz Allen Hamilton                                                                        April 2022 – May 2023

  • Salesforce Senior Consultant - Scrum Master
    • Serving as Salesforce Scrum Master and Salesforce Development Team Lead
    • Manage communications and relationships between project stakeholders, project management, and project teams
    • Facilitating project meetings as team lead to guide the project teams to customer success and quality delivery of project solutions
    • Coordinating and planning for current and future work with business users, project management, and project teams
    • Contributing and participating in Salesforce project development work both declarative and programmatic

Liberty IT Solutions                                                                            September 2020 – March 2022

  • Salesforce Scrum Master
    • Guiding the team on Agile/Scrum practices and values
    • Removing impediments or guiding the team to remove impediments
    • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged
    • Facilitating discussion, decision-making, and conflict resolution
    • Assisting with internal and external communication, improving transparency, and radiating information
    • Supporting and educating the Product Owner and Client, especially on grooming and maintaining the product backlog
    • Providing all support to the team using a servant leadership style whenever possible and leading by example

Liberty IT Solutions                                                                            April 2020 – September 2020

  • Salesforce Business Analyst
    • Manage relationships and communications with key stakeholders, business users, subcontractors, and project team to build trust and drive engagement
    • Facilitate requirements gathering and elaboration sessions while identifying opportunities to improve customer processes and system requirements
    • Continuously collaborate with the project team and customer to refine requirements to enable the development of well-architected solutions that exceed expectations
    • Present the work of the team to key stakeholders including demonstrations of the product

Liberty IT Solutions                                                                            January 2020 – April 2020

  • Salesforce Developer
    • Design, develop, test, document, and deploy high-quality business solutions on the Salesforce platform based on industry best practices as well as business needs
    • Handle numerous projects/priorities using agile development methodologies and sound development practices to ensure the quality delivery of enterprise solutions
    • Interface with business analysts and technical staff and be responsible for delivering complete work products
    • Research and development of new Salesforce prototypes and applications

Liberty IT Solutions                                                                            January 2019 – December 2019

  • Salesforce Lead Test Engineer
    • Review and analyze system specifications and evaluate product code according to specifications
    • Collaborate with Business Analysts, Test Engineers, and Test Planners/Managers to develop effective strategies and test plans
    • Execute test cases, analyze results, and create logs to document testing phases and defects
    • Oversee all test events and manage multiple test events defining and staffing these test events with appropriate resources

Computer Task Group                                                                       May 2018 – December 2018

  • Software Engineer
    • Develop automated warehouse control software in C
    • Backend software maintenance and development
    • Participate in documentation development, and employee training programs

Inline Drywall Inc                                                                                August 2013 - August 2015

  • Materials Purchaser
    • Purchase materials over the phone and through email and schedule deliveries to active construction sites

Toys "R" Us                                                                                            December 2011 - August 2013

  • Electronics Department Associate
    • Cashiering
    • Maintenance of store and product appearance
    • Set up electronic displays and demos
    • Provide quality electronics product knowledge to customers

Sugar Cane Island Bistro                                                                    June 2010 - January 2011

  • Table Busser

Gamestop                                                                                           December 2009 - February 2010

  • Game Advisor
    • Assist customers by providing quality information on products
    • Maintenance of store inventory and appearance
    • Cashiering