Experience

Skills and Tools:

Salesforce Administration and Development (Apex, Java, declarative solutions), Salesforce Architecture & Solution Design, Agile Product Management (Jira, SAFe, Scrum), Customer Relationship Management, Project Leadership & Stakeholder Engagement, business analysis, Github, Microsoft Office, Slack

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Work Experience:

• Salesforce Lead Engineer – Lead Solutions Engineer
  • Lead Salesforce engineering and development efforts for the VA CX SRP project as a Solutions Engineer and Lead Developer.
  • Drive project planning, LOE generation, troubleshooting, release support, team management, requirement refinement, and client relations by coordinating with PMs, Scrum Masters, BAs, and business users.
  • Lead project teams by facilitating strategic planning, coordination, and execution, ensuring seamless collaboration between business users, project management, and development teams to drive successful and high-quality solution delivery.
  • Maintain and customize Salesforce solutions, including user management, security & access, custom objects, validation rules, and process automation using Flows and Process Builder.
  • Develop Apex and Lightning Web Component-based programmatic solutions and prepare technical documentation.

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• Salesforce Senior Consultant – Scrum Master
  • Served as Scrum Master and Development Lead for the VA CX SRP project, ensuring Agile best practices and efficient team operations.
  • Facilitated communications between stakeholders and project teams to increase team coordination, customer success, and quality delivery of project solutions.
  • Contributed to Salesforce customization, automation, and integrations.
  • Coordinated and planned for current and future work with business users, project management, and project teams.

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• Salesforce Scrum Master
  • Guided the VA CX SRP project team on Agile/Scrum practices and values while removing impediments using a servant leadership mentoring style whenever possible and leading by example.
  • Built a trusting and safe environment where problems could be raised without fear of blame, retribution, or being judged.
  • Facilitated discussion, decision-making, and conflict resolution.
  • Assisted with internal and external communication, improving transparency, and radiating information.
  • Supported and educated the Product Owner and Client, especially on refinement and maintenance of the product backlog.

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• Salesforce Business Analyst
  • Managed relationships and communications with key stakeholders, business users, subcontractors, and project teams for the VA CX SRP project to build trust and drive engagement.
  • Facilitated requirements gathering and elaboration sessions while identifying opportunities to improve customer processes and system requirements.
  • Continuously collaborated with the project team and customer to refine requirements to enable the development of well-architected solutions that exceeded expectations.

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• Salesforce Developer
  • Designed, developed, tested, documented, and deployed high-quality business solutions for the VA CX SRP project on the Salesforce platform based on industry best practices as well as business needs.
  • Handled numerous projects/priorities using agile development methodologies and sound development practices to ensure the quality delivery of enterprise solutions.
  • Interfaced with business analysts and technical staff and was responsible for delivering complete work products.
  • Research and development of new Salesforce prototypes and application technologies.

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• Salesforce Lead Test Engineer
  • Reviewed and analyzed system specifications of the VA CX SRP project and evaluated product code according to specifications.
  • Collaborated with Business Analysts, Test Engineers, and Test Planners/Managers to develop effective strategies and test plans.
  • Executed test cases, analyzed results, and created logs to document testing phases and defects.
  • Oversaw and managed multiple test events by defining and staffing these test events with appropriate resources.

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• Software Engineer
  • Developed automated warehouse control software programming in C
  • Back-end software maintenance and development
  • Participated in the development of software documentation and employee training programs

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• Materials Purchaser
  • Purchased materials over the phone and through email
  • Scheduled deliveries to active construction sites